Returns Policy

Orders cancelled with less than 48 hours notice may attract a 50% return fee that is non refundable. This will be to cover costs of  preparations for your orders that have already been undertaken.

In circumstances where we have had to purchase special order items (such as plinths, backdrops etc) we are unable to provide any refund on these items.

NO REFUNDS ARE AVAILABLE FOR CANCELLATION OF GOODS ONCE BALLOONS HAVE BEEN INFLATED OR INFLATED BALLOONS HAVE BEEN DISPATCHED. 

In the unlikely event that you feel we have not provided the gift that you have ordered, we will investigate the circumstances and if required, a partial refund or credit may be duly issued.

 A change of mind once the balloons have been inflated has no refunds policy as we are unable to reuse any of the materials.

Barossa Helium Balloons & Party Supplies will endeavor, given enough time to replace any faulty balloon or provide a suitable replacement or solution but this may not always be possible at short notice.  

Refunds may be issued in the form of credit.

Once balloons have been delivered, we will deem that the balloons are accepted as is condition and no refunds will be issued and It is your responsibility for the balloons once they are collected.  If we are delivering the balloons and there is a problem, we will make sure it is replaced.

We DO NOT REFUND if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

In the event that your balloons arrived outside the delivery time window, a refund/credit will not be applied if you failed to provide the start time for your event.

We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced after a successful delivery.

You are not entitled to a refund if we are unable to deliver your order due to being supplied an incorrect address, or being unable to access a secure property.

Product Substitution

Balloons may have minor variations from the images shown on the website, we reserve the right to use a similar balloon with the most similar message and theme in the unlikely event the chosen balloon is out of stock. Any replacement will be of to equal or greater value.

The sentiment and or character will not be substituted. Latex balloon colour themes will not be substituted - however colour selection may vary due to stock availability. Any replacement will be to equal or greater value.

**CANCELLATION POLICY DURING COVID 19

While we understand that this is an uncertain time throughout the world, a lot of time is involved in preparing your order well before your booking date and if cancelled, we can only provide a credit which can be used within 2 years.